Delivery | Returns | Refunds

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Return policy overview

David Hall Artist strives to ensure that every customer is satisfied with their purchase. This policy explains when you can return items, when refunds are offered, and any costs you may need to pay as required by Google’s return‑policy standards.

• Returns accepted for damaged, faulty or misdescribed items.
• Limited returns accepted for change‑of‑mind on eligible items.
• Clear information about return window, methods, fees and refund timing

Eligibility and return window

• Return window: Returns are accepted up to 30 days from the date of purchase or delivery confirmation, whichever is later.
• Condition of items: Items must be unused, in the same condition you received them and in the original packaging, unless they arrived damaged or faulty.
• Exclusions: Gift cards and any clearly marked non‑returnable items are not eligible for return.

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Reasons for return

• Damaged or faulty items:
  • If your item arrives damaged or faulty, email david@davidhallartist.info with photos within 30 days and do not discard the packaging.
  • Depending on the item, you will be offered a repair (if applicable), replacement, or full refund, including standard return shipping costs. Change‑of‑mind (buyer’s remorse):
  • For standard, non‑custom prints, books and cards bought online, you may request a return within 30 days of delivery if the item is unused and in resaleable condition.
  • Original outbound postage is refundable only where required by law (for example, within any statutory cooling‑off period); otherwise, only the item cost is refunded.
• Custom or commissioned work:
  • Original commissions and any items made to your specifications are non‑returnable unless they arrive damaged or faulty.

How to return items

• Step 1 – Contact:
  • Email david@davidhallartist.info with your order number, details of the item, and the reason for return before sending anything back.
• Step 2 – Packaging:
  • Re‑pack the item securely, ideally in the original packaging, to prevent damage in transit.
• Step 3 – Return address:
  • Send returns to:
    David Hall Artist
    31 Collywell Bay Road
    Seaton Sluice
    Northumberland
    NE26 4QZ
    United Kingdom
• Step 4 – Return method and fees:
  • For change‑of‑mind returns, you are responsible for return postage and any insurance; these costs are non‑refundable.
  • For damaged or faulty items, reasonable return postage will be refunded or a prepaid label will be provided where agreed in advance.

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Exchanges, refunds and processing time

• Exchanges:
  • Exchanges are only available for the same item if it is defective or damaged, and stock is available.
• Refund processing:
  • Once your return is received and inspected, you will receive an email notification.
  • Approved refunds are processed back to your original payment method within 5–10 business days; your bank or card issuer may take additional time to post the credit.
• Undeliverable or refused parcels:
  • If an order is returned to David Hall Artist as undeliverable or refused, a refund may be issued minus any original shipping cost and return fees charged by the carrier, unless the failure was due to the seller’s error.
  • Last updated 22/01/26

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